Monday, December 19, 2005

Any company that schedules delivery can goto hell.

SO, here I sit. I was called yesterday by a regional furniture store regarding the delivery of a couch and end table for my new home.

"Anytime between noon and 4:00PM"

The words still ring in my head like I got punched by Mike Tyson. OK. Let me start at the beginning...

I had ordered a couch and loveseat last week, and took a full day off to receive my merchandise. Paying an additional $50 to have the stuff delivered. Of course when it did, it fell apart in front of my eyes. Literally the back brace of the couch had snapped in transit. I went back to the store, picked out new merchandise, was treated fairly and downright kindly by the sales associate and manager, and sent on my way with a smile on my face.

"Anytime between noon and 4:00PM"

now here I sit, ready to pounce on a manager who should call me explaining WHY I have to sit on my ass waiting for 6 hours waiting for merchandise to arrive. In this day and age, don't you think they could be a LITTLE more accurate with their estimates? If I gave one of my clients a 4-hour window for arrival at a meeting, I would get fired.

Here's to you Art Van, and Comcast, and every other business that delivers. Kiss my lily white ass.

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